|
Software
Support - Questions and Answers:
|
|
| |
If you
do need any further assistance email us - help@taxgst.com
|
| |
|
| |
Remember
that every screen within the taxgst software has a
useful help button, that should hopefully answer most
of your issues. But if they don't, then its better
to ask us a question, instead of leaving feeling unwanted.
More support and information can be found at these links:
|
Below
is a list of some of the common questions that have
been asked:
|
Q |
What
about the serial number, how do I get it
? |
A |
Once purchased
via the merchant - (protexis), you will
automatically receive a serial number via
email.... Its easy and painless..
As you know
the software will cease to operate at 100
expense entries or 60 days. We have ensured that you
get heaps of time to evaluate this fantastic
product... By providing the software this
way it ensures that you are 100% satisfied
that this product is right for you, with
being able to get maximum use before needing
to hand over any cash....
If its not
what you were looking for, that's ok, at
least you didn't waste your money finding
out....
|
Q |
How
do I backup and restore ? |
A |
There are
two files that need backing up in case you
have a malfunction. Should your system malfunction
and needs to be reinstalled, you will be
glad you backed these up..
We have provided
a backup and restore facility, but if you
are wanting to store the files on cd, we
understand that some system setups will
prevent the supplied facilities working.
You can manually backup and restore the
files. Simply copy the files below to a
Cd, and copy them back again after reinstallation.
The files
to copy to the cd are found in this directory c:\program files\LCTaxtime.
The two files
to backup are called..... data.mdb
& datapay.mdb
|
Q |
How
often should I back up ? |
A |
That's really
a personal choice.. We cant say how often.
What I can say is that I personally should
backup every week, but I don't, and usually
only do it every month. But then I run the
risk of loosing the last months information
if a crash happens, so I backup whenever
I feel like remembering to do so, and hopefully
its every other week.
|
Q |
Why doesn't the date enter correctly ? (Mainly
for Australian's) |
A |
This is because
your regional settings are not set to English
(Australia), it is most likely set to English
(United States) as per many default installations.
The best place to go is to the program itself.
It has a complete description on how to
resolve this.
Open the program, press Help on the Main Screen, click
the button at the bottom that says "Still
Having Problems Entering Dates" and then press the button that says "I
Cannot Enter the Dates Correctly - Its still
a Mess"
Alternatively,
go to google.com and do a search for changing the date settings
in windows.
|
Q |
How
do I change the Address Details ? |
A |
Either click
Setup on the Main Screen and go to "Enter
name of your Business", or click on
your name at the bottom of the Main Screen,
you will automatically be taken to the Change
Details Screen...
Just click
on the Change Details button next to the
Business you want to change. Its that simple.
Remember that
you have the ability to run 5 businesses
at once, simply click "change details"
next to a blank line and add the other profile...
Its that simple.
|
Q |
Changing the Rate of Sales Tax Before Using ? |
A |
Click here and follow the instructions to change the rate of sales tax - Changing Your Country's Sales Tax |
Q |
I see rectangles on my screen ? |
A |
If you experience what appears to be rectangles on the screen, your screen settings are less than 24 bit.
This should not be much of a problem in the year 2007 as all modern pc's and monitors are capable of 32 bit. If the program opens up with what appears to be a series of rectangle lines of colors across the screen, then check your settings. You may need to install your video drivers, or simply change the screen setting to a min of 24bit.
On most pc's you can accomplish this by simply right clicking anywhere on your desktop (not on an icon), going down and left click on properties, click settings, check the Color Quality and change it to a min of 24bit
Expert
Witness Hire an expert
witness for forensic accounting, financial fraud investigation
and litigation support
Security
Expert Renowned
security expert available to clients nationwide.
|
|
